Privacy Policy

At CloudWorks, Lda, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the AI Helper Suite platform.

1. Information We Collect

We may collect both personal and non-personal information from you when you use our platform. This includes but is not limited to:

• Personal Information: Name, email address, billing information (e.g., credit card details for subscription processing), and other contact details when you register or make a purchase.
• Order Information: Details related to orders processed via our chatbot system, including product, quantity, and customer information.
• Usage Data: Information about how you access and interact with our platform, such as IP address, browser type, and device information.

2. How We Use Your Information

We use the information we collect in the following ways:

• To provide and maintain our platform, including order processing and billing.
• To improve our platform and user experience by analyzing user activity and interactions.
• To communicate with you regarding updates, new features, or other relevant information.
• To comply with legal obligations, including tax and regulatory requirements.

3. Sharing Your Information

We may share your information with third parties in the following situations:

• With payment processors (e.g., Stripe) to process subscription and prepaid token payments.
• With OpenAI for the chatbot functionality, when applicable.
• To comply with legal obligations or respond to valid legal requests from authorities.

4. Data Security

We implement appropriate security measures to protect your personal information. However, please note that no transmission over the internet is entirely secure, and we cannot guarantee complete security of your data.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to request that we update, correct, or delete your personal information.
• The right to object to the processing of your personal information or request data portability.

6. Data Retention

We retain your personal information only as long as is necessary to provide our services to you and comply with legal obligations. Once we no longer need your data, we will securely delete or anonymize it.

7. Cookies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. For more details, please refer to our Cookie Policy.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of these websites before sharing your personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights, please contact us via our contact form.